Beingwell Policies.
OUR POLICIES : Please read this Section
Gift Vouchers:
When booking your appointment we require the reference number which is located inside the voucher.
Vouchers are valid for 6 months from date of purchase and can be used for treatments . The expiry date of your voucher is clearly stated. Full vouchers or partly used vouchers are non refundable
and cannot be exchanged for cash.
We advise you to book your appointment well in advance to avoid disappointment. If you do not attend your appointment your voucher will be cancelled to cover the cost of your allocated treatment time.
Someone has taken the time, care and money to purchase your voucher; we recommend you keep it safe. Most people are delighted with their vouchers and book their appointment well in advance before the expiry date thus avoiding disappointment especially during busy times. Remember forgotten vouchers can turn into expired vouchers.
Clients under 16:
We do have a policy of treating clients under the age of 16 for certain treatments, at the discretion of the salon. Parents must attend the first appointment to give written parental consent via salon consultation. Upon which the salon will decide if the treatment is appropriate
Cancellations: The Therapists are all Self-Employed and; therefore trying to keep themselves in business; so a Policy is in place to safe guard their future and allow them to bring these treatments/Therapies to Dundee.
Please arrive on time for your allocated treatment time. We understand appointments cannot always be kept but if you have to cancel 48 hours notice must be given. Less than 48 hours notice or non arrival for your appointment means regrettably we will have to charge the full cost of your treatment as a missed appointment. If payment is via voucher the voucher will be cancelled. You have taken up the Therapists time and prevented another client from booking so we have to make this charge to keep us in employment. A non-refundable deposit of 50%will be required for certain lengthy treatments or block bookings.
Please be aware if you arrive late for your treatment, we may need to reduce your treatment time in order to keep the following clients’ appointment time, although the full treatment cost will apply. Very late arrival may mean your treatment may not be possible.
Client Courtesy:
Due to the nature of our treatments and for the relaxation of clients we advise that you don't bring children with you whilst attending your appointments. Also to the courtesy of yourself and other clients we advise that you turn of mobile phones before entering the salon and during your treatment.
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